Terms of Service

 

Make The Most of Your Experience

  • Cancellation Policy: If you are unable to keep your appointment we kindly ask for a 24 hour notice. We understand that sometimes extraordinary circumstances are unavoidable and you may need to change your schedule. Cancellations and “no shows” leave gaps in our schedules that cannot be filled without timely notice. This notification courtesy enables us to schedule another client and, in turn, maintains a higher availability of services for you as well as others. 

  • No Show Appointments:  We have a “3 strikes” rule.

    • 1st time –It’s on us! (If a $20 deposit was paid it will not be refunded or transferred to another appointment.)

    • 2nd time – 50% of the missed appointment must be paid for.

    • 3rd time – credit card payment taken in advance in order to book an appointment.

  • Deposits: Deposits are non-refundable. Deposits can be transferred up to two times by rescheduling 24 hours before your appointment. Deposits will not be transferred for no show appointments. Deposits go towards the price of your service.

  • Late Arrivals:  Late arrivals of 15 minutes or more may be subject to have their services shortened, switched to a different stylist, or rescheduled. Our scheduling is planned to allow the correct time for each luxurious service. Please help yourself and other guests by being on time. We understand that on occasion, circumstances arise which may cause a guest to arrive late. We will do everything to accommodate you if this occurs. However, in some cases, it may be appropriate to shorten or reschedule services.

  • Children Policy: We absolutely welcome supervised well behaved children. Our facility isn’t equipped to handle running or playing. There are a lot of safety hazards with our equipment and hot tools. The salon company cannot be held liable for your children’s safety. Any damage to our equipment as result of a child will be the sole responsibility of the parent.

  • To guarantee availability of your next appointment, we recommend that you reserve your next appointment before you leave.

  • In order to maintain a peaceful experience for all guests we recommend putting cell phones on vibrate.

  • No refunds are available on gift certificates.

  • There will be a $35.00 fee on all returned checks.

We hope you understand the need for these policies. If you have any questions, please do not hesitate to ask.